Autoship

Your pet’s favourite products, at your door, when you need them. It’s super easy to set up and you can adjust your order at any time. Available on all the essentials - dog food, cat food, pet flea & tick treatments, vet prescription diets and much more. What’s not to love? Set your Buddy’s favourite products on Autoship today.

• Save up to 15% on full priced Autoship items
• If your item is on sale at the time your Autoship is processed, you will automatically get the lowest price
• You set the schedule
• Add or remove items easily
• Cancel at any time
• It's all automated, you never need to worry about running out again

We offer Autoship on the products your Buddy needs on a regular basis – think food and flea and tick treatments.

When a product is available for Autoship you’ll see it as an option when you add the product to your cart as well as during the checkout process. Just select your frequency and you’re ready to go!

Log into your Petstock account, Go to My Autoships under your account section to view your currently scheduled deliveries.

From here you can update the frequency of your delivery, add or remove products and update your payment details.

Absolutely! Autoship is super-flexible and you aren’t locked into anything. You can pause or change delivery dates, add or remove products. You call the shots – make Autoship work for you.

You can cancel your Autoship by logging into your Petstock account and selecting My Autoships or you can contact our Customer Experience Team for support.

The price of your Autoship item is calculated by the current retail product price on the day your order is processed. New Autoship orders that are set up during a sale period will receive the advertised sale offer on their initial delivery of the product/s and the Autoship discount on all subsequent deliveries.

When you purchase items that are eligible you will be given the option to add them to an existing Autoship. Want them at a different frequency? No problem, you can set up as many separate Autoship deliveries as you need.

As part of the validation process for Autoship orders, a transaction of 1c will be charged to your credit card for a period of five days, after which time the value will be refunded in full.

The reason/s for which your Autoship order has failed will be highlighted in the email you received. The most common reason may be that your payment method needs updating. Check the My Account section to see that your payment method is still valid and update if necessary. If you are not sure why your order has failed please call 13 Pets (13 73 87) Monday to Sunday: 8am - 8pm AEDT and chat with a team member from our Customer Experience Team who will be happy to help.

Your order will be processed on the next working day.