Petstock Shipping and Delivery

Standard Shipping

How long will standard shipping take?

We aim to dispatch all orders within 2-3 business days, and orders are expected to be delivered in 2-5^ business days within metro areas. Orders are shipped via Australia Post from one of our dispatch locations.

Once your order has been dispatched, orders are expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days.

If your delivery has taken longer than 10 business days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with Australia Post.

Important notes:

• We do not currently ship to countries outside of Australia.
• Order dispatch may take longer during peak-trade periods and major sales (including, but not limited to, Black Friday/Cyber Monday, After Dark, or Christmas). During these times, please allow 7-10 business days for dispatch.
• Some lines are only available from our Victorian warehouse.
• Orders shipped from Victoria into Western Australia may take longer than 7 days.
• Gift cards are shipped at a flat rate of $4.95 when purchased separately.

How much does standard shipping cost?

Standard shipping at Petstock is free for orders over $25.

• Orders over $25: Free shipping (major metropolitan regions only). If your delivery location falls outside of a Major Metropolitan Region, then your shipping fee will be calculated at checkout.
• Orders under $25: The shipping fee will be calculated at checkout based on your delivery location and the weight of the item.

Free shipping will automatically be calculated in your cart once the value of eligible products reaches $25.00 or more, and the total weight is under 80kg after all other discounts are applied.

Free shipping may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks, and cat scratchers.

Express Shipping

How much does express shipping cost?

The delivery fee for express shipping at Petstock will be calculated at checkout.

How long will express shipping take?

We aim to dispatch all express orders within one business day, and orders are expected to be delivered in 2-4^ business days within metro areas.

Regional destinations may take up to 7^ business days. All our express shipping is sent via Australia Post from our dispatch locations.

Important notes:

• Some lines are only available from our Victorian warehouse.
• This service is only available to selected postcodes and will be determined by weight.
• Expect delays during peak trade periods.
• You can read the latest information on Australia Post delays and service updates.

Same Day Delivery

How much is Same Day Delivery?

Our Same Day delivery fee is dependent on your location from the participating store. This will be calculated upon checkout once your delivery location information is entered.

You can get free Same Day Delivery from Petstock on orders over $135.*
*Terms and conditions apply.

Our Petstock Same Day delivery service is powered by Doordash. Orders can be placed for Same Day delivery by selecting Same Day during checkout. Please ensure you enter a valid mobile number to receive tracking updates from the Dashers.

Important notes:

• Same Day delivery is available between 10am – 4pm. Any orders placed after 4pm will be processed for delivery the following day.
• Not all Petstock stores are participants. You can check if your item is available for Same Day by adding your suburb on a product page.
• Please be advised that you will need to proceed to the address page to ensure your address is within the delivery radius.

15-Minute Click & Collect

How to place a Click & Collect order at Petstock

If you need your order today, save time and let us do the shopping for you. Simply place your order online ahead of time, select 'Click & Collect' at checkout, and enjoy the convenience of our free 15-minute Click & Collect service.

Available nationwide at Petstock stores, our team will have your order ready when you visit and we’ll even carry it to the car for you. No delivery fees and no minimum spend.

Petstock Christmas Cut-Off Information

Can I get my Petstock order before Christmas?

Yes, if you need your order before Christmas, you can use our Same Day Delivery or Click & Collect services up until the 24th of December.

If you prefer to order using standard delivery, please see the table below for Australia Post's recommended standard home delivery Christmas cut-off dates.

Have more questions? See all FAQs about Shipping Delivery Timeframes and Options or Delivery Costs.