‘Application Form’ means the application form for Membership as amended by Petstock from time to time, the current version of which is available here.

‘App' means Petstock’s mobile application called the “Petstock App” (if available).

‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010 (Cth);

’Autoship’ means the subscription services offered by Petstock for the purpose of enabling customers to receive the same goods from Petstock on a recurring basis.

‘Brand Cash’ means brand loyalty dollars earned with each eligible purchase transaction on participating brands that are accrued to the Member’s Petstock Rewards Account.

‘Brand Cash Participating Brand’ means a brand listed as a Brand Cash participating brand under the Prior Terms & Conditions and also available on our website here.

‘Everyday Rewards’ refers to the customer loyalty program which Woolworths Group Limited operates throughout Australia under the Everyday Rewards T&Cs.

‘Everyday Rewards account’ has the meaning given in the Everyday Rewards T&Cs.

‘Everyday Rewards Member’ has the meaning given to the term ‘Member’ in the Everyday Rewards T&Cs, and ‘Everyday Rewards Membership’ has a corresponding meaning.

‘Everyday Rewards points’ has the meaning given in the Everyday Rewards T&Cs.

‘Everyday Rewards T&Cs’ means the terms and conditions as amended and published on the Everyday Rewards website from time to time, available at www.everyday.com.au

‘Excluded Products & Services’ means gift cards, adoption fees, microchipping, veterinary medications and services, purchases made on Autoship and shipping.

‘Linked Member’ has the meaning given in clause 52 of these Terms and Conditions.

'Member' means a person who has applied for membership of the Petstock Rewards Program and whose application has been accepted by Petstock, and ‘Membership’ has a corresponding meaning.

'Members' means the members of the Petstock Rewards Program.

‘Pet Cash’ means rewards dollars earned on an eligible transaction under these terms & Conditions that are accrued to the Member’s Petstock Rewards Account.

‘Pet Cash Amount’ means the amount of Pet Cash a Member may earn when purchasing a Pet Cash Participating Product or making an eligible purchase as part of a Pet Cash Promotion.

‘Pet Cash Participating Product’ means a product referred to in clause 39.

‘Pet Cash Promotion’ means a special promotion run by Petstock from time to time which allows Members to earn Pet Cash on certain purchases from a Petstock Site during a certain period of time, details of which will be available on our website here from time to time.

'Petstock' means Petstock Pty Ltd ABN 80 098 394 588 and includes where appropriate Petstock's employees, agents, and contractors, officers and Related Bodies Corporate.

‘Petstock Dollars’ means loyalty dollars earned with an eligible purchase transaction that are accrued to the Member’s account.

‘Petstock Group’ means Petstock and its Related Bodies Corporate.

‘Petstock Rewards’ means rewards and benefits under the Petstock Rewards Program.

‘Petstock Rewards Program’ means the Petstock loyalty and rewards program operated by Petstock in accordance with these Terms & Conditions, as amended from time to time.

‘Petstock Rewards Account’ means your account with the Petstock Rewards Program.

‘Petstock Site’ means a Petstock branded store or digital platform in Australia.

‘Prior Brand Cash Rules Expiry Date’ means the Brand Cash expiry date as determined under the Prior Terms & Conditions.

‘Prior Terms & Conditions’ means the terms and conditions of the Petstock Rewards Program in place on 30 June 2025 and which are available here.

‘Related Body Corporate’ has the meaning given to it in the Corporations Act 2001 (Cth).

‘Reward’ means a benefit accrued or awarded under the Petstock Rewards Program, in accordance with these Terms and Conditions.

‘Terms & Conditions’ means these terms and conditions on this page, as amended and published on www.petstock.com.au from time to time.

‘We’, ‘us’ and ‘our’ are references to Petstock.

‘You’ and your’ are references to you.

8 - By applying for Membership, the applicant acknowledges and accepts these Terms and Conditions, which will apply upon the issue of an approved Membership.

9 - Each Member consents and agrees to receive marketing information, offers and special discounts from Petstock and Petstock Group members. A Member may choose to opt out at any time by either unsubscribing from notifications using the tools provided in the sent communication or by contacting their store or Petstock Head Office on customerservice@petstock.com.au.

10 - If requested, a Member must produce proof of Membership if seeking the benefit of any Reward, discount or other benefit offered to Members, or upon request by Petstock. This is currently through provision of their Membership number or appropriate form of identification such as a current drivers licence.

11 - Any liability (including for tax) arising out of or in any way connected with a Member's participation in the Petstock Rewards Program is the responsibility of that Member.

12 - Nothing in these Terms and Conditions excludes, modifies or purports to exclude or modify the statutory consumer guarantees set out in the Australian Consumer Law (Non-Excludable Guarantees). The Australian Consumer Law implies terms, conditions or warranties into contracts for the supply of goods or services that cannot be excluded (Non-excludable Guarantees).

13 - If the Australian Consumer Law or any other legislation implies a condition, warranty or term into these Terms and Conditions or provides statutory guarantees in connection with the goods or services supplier, Petstock’s liability for breach of such condition, warranty or other term or guarantee is limited, to the extent it is able to do so, to:

in the case of the supply of products, Petstock doing one or more of the following:

• replacing the products, or supplying equivalent goods;
• repairing the products;
• paying the cost of replacing the goods or of acquiring equivalent products; or
• paying the cost of having the relevant goods repaired; or

in the case of the supply of services, Petstock doing either or both of the following:

• supplying or arranging for the supply of the services again; and/or
• paying the cost of having the services supplied again.

14 - Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Petstock is not responsible for and excludes any liability, loss, damage or expense incurred by a Member in connection with Petstock Rewards Program, including injury or loss incurred whilst participating in any activity of Petstock Rewards Program or Petstock or in any activity in which Members are invited to participate, except to the extent that such loss, damage or expense arises as a direct result of Petstock’s wilful misconduct or negligence.

15 - All discounts for Members for purchases at Petstock stores are subject to availability.

16 - Member discounts are not negotiable, are non-transferable, and are not redeemable for cash.

17 - To the maximum extent permitted by law:

Petstock makes no warranty or representation as to the quality, suitability or merchantability of any goods or services offered or redeemed as Rewards; and
Petstock will not be liable in any way if Rewards, benefits or promotions are unavailable as a result of a technical malfunction, operator fault, errors resulting from computer hardware or software errors or failure.

18 - Petstock does not warrant in any way that the Rewards, discounts or benefits for Members will be available at any particular time or times or in any particular place.

19 - For purchases made online, the Petstock Terms and Conditions, available here, will apply

52. Customers must be a Member of the Petstock Rewards Program and also an Everyday Rewards Member, link their Petstock Rewards Account with their Everyday Rewards account (Linked Member), and use their Membership when purchasing from a Petstock Site to collect Everyday Rewards points.

53. Members will receive a minimum of one Everyday Rewards point for every dollar spent on all products purchased at a Petstock Site, excluding: all services, including grooming, puppy school, dog wash, veterinary services, daycare and cattery, delivery charges, adoption fees, gift cards, gas bottle and refill sales, business trade account purchases, goods or services notified by Woolworths to Petstock from time to time and products in respect of which the collection or redemption of Everyday Rewards points is prohibited by law.

54. Everyday Rewards points collected at a Petstock Site may take up to 72 hours to show in an Everyday Rewards account.

55. Everyday Rewards points may be redeemed in accordance with the Everyday Rewards T&Cs.

56. Everyday Rewards Membership and the collection and redemption of Everyday Rewards points are subject to the Everyday Rewards T&Cs which are available at www.everyday.com.au. Each Linked Member acknowledges and agrees that the collection of Everyday Rewards points under the Petstock Rewards Program will be subject to these Terms and Conditions and the Everyday Rewards T&Cs.

57. Any queries with regards to Everyday Rewards in connection with the Petstock Rewards Program need to be submitted in writing to the Petstock head office at customerservice@petstock.com.au.

58. These Terms and Conditions supersede and replace any and all previous Terms and Conditions specifically governing the Petstock Rewards Program.

59. Members participating in the Petstock Rewards Program and its associated promotions are bound by these Terms and Conditions.

60. These Terms and Conditions are governed by the laws of Victoria, Australia.

61. Any questions regarding the Petstock Rewards Program should be referred to your local Petstock store or by contacting the Petstock Customer Experience Team at customerservice@petstock.com.au or calling 13PETS.

62. For more information regarding Petstock Rewards, please refer to our Frequently Asked Questions page at www.petstock.com.au/help/faq

76. Petstock's current Privacy Policy can be found here. Petstock collects, handles, uses and protects Members’ personal information in accordance with Petstock's Privacy Policy.

80. Where there is a change in our business ownership or structure (including but not limited to a merger, acquisition or sale of a portion of all or some of our assets, (including our customer databases)) we may undertake a corporate reorganisation, other action or transfer the benefits under the Petstock Rewards Program between our related brands, entities, business partners, affiliates and digital services. In which case, you should be aware that, by agreeing to these terms and conditions, you are consenting to the transfer of the benefits of your Petstock Rewards Program membership to a new owner or successor entity so that the benefits of your Petstock Rewards Program membership can continue to be provided to you. By agreeing to these terms and conditions, you acknowledge that such transfer of the benefits under your Petstock Rewards Program membership may occur, and that any new owner or successor entity can continue to handle the benefits under your Petstock Rewards Program membership as set forth in these terms and conditions.