In order to access some of the features of this Website and Affiliated Websites you will need to become a member. When creating an account, you must provide accurate and complete information.

If you use any parts of this Website that allow you to submit material (including links to third party content) that can be viewed by the public (Material), then by using these features you acknowledge and agree that:

you will not post or transmit or otherwise publish Material, or permit or encourage the posting or transmission or other publication of Material, to this Website that:

• is subject to any obligation of confidence on the part of us, our officers, directors, agents, related bodies corporate, employees or third party service providers;

• contains any form of advertising or promotion for goods and services or any spam or other form of unsolicited communication;

• contains software viruses, files or code designed to interrupt, destroy or limit the functionality of this Website or any computer software or equipment;

• is illegal, false, inaccurate, misleading, deceptive, invasive of another person’s privacy, defamatory, threatening, abusive, obscene, indecent, libellous, hateful, racially biased;

• breaches any laws relating to a person's right to privacy or the export of personal information, or personal information about another person without their consent;

• you will only publish Material that is your original content of which you are sole owner of all intellectual property rights embodied in such content, or where you have obtained all consents and licenses from third parties necessary for the submission and display of the Material on this Website and the grant of the licenses by you to us under these Terms;

• you grant an irrevocable, perpetual, worldwide, non-exclusive, transferable, royalty-free and sub-licensable license to us to use and display the Material on this Website and tomodify, adapt, publish, create derivate works from, sell and distribute the Material, without any compensation or obligation to you;

• the use by us of the Material in accordance with the licenses granted by you to us under these Terms will not breach any third party’s rights;

• you will indemnify us (and its officers, directors, agents, related bodies corporate, employees and third party service providers) from and against any and all claims, losses, liabilities, damages, costs, charges and expenses that may be suffered or incurred by us (or our officers, directors, agents, related bodies corporate, employees and third party service providers) arising out of, or in connection with, the Material (including any breach of these Terms by you or the Material), except to the extent that such claims, losses, liabilities, damages, costs, charges and expenses were caused by our negligence or wilful misconduct; and

• you waive all moral rights that you may have in the Material.

To the extent that the Material includes a rating or review of a product or service, by submitting the Material, you represent and warrant to us that:

• you are a bona fide user of that product or service, and the rating or review reflects your honest opinions, findings, beliefs and experiences in relation to that product or service;
• save to the extent disclosed in the rating or review, you have not received any monetary payment or other valuable consideration in connection with the rating or review; and
• save to the extent disclosed in the rating or review, you do not have any financial interest in that product or service, or any affiliation with the manufacturer or provider of that product or service (or any competitor of the manufacturer or provider of that product or service) which could reasonably be expected to compromise the impartiality of the rating or review.

To the extent the Material includes a question or query, you acknowledge and agree that:

• we may answer your question or query solely in our discretion, but we are not under any obligation to answer your question or query;
• any answers provided to your question or query are general opinions only and should not be taken as being definitive or exhaustive, nor are such answers intended to be advice as to any specific issue you may have.

By submitting your email address (or any other contact details) in connection with the Material, you agree that we and our third party service providers may use your email address (or other contact details) to contact you about the Material and as otherwise set out in our Privacy Policy.

Petstock’s current privacy policy can be found here. Petstock collects, handles, uses and protects Members’ personal information in accordance with our privacy policy. By continuing to use this Website you agree to the terms of such Privacy Policy.

We will use our reasonable endeavours to avoid delays or failures of the Services. However, to the maximum extent permitted by law, we will not be liable you or any other person for any delay or failure to perform any of our obligations under these Terms, or for any loss or damage therefrom, to the extent the delay or failure is caused by any event beyond our control.

If any provision of these Terms is deemed invalid, void, or for any reason unenforceable, that provision shall be deemed severable from the other provisions of these Terms and shall not affect the validity and enforceability of any other provision of these Terms.

If you have any questions or concerns in relation to the Website, Affiliated Websites or these Terms please Contact Us.

You acknowledge and agree that any Request you submit to us through this Website is a legal offer to us to purchase the goods or services that are the subject of the Request for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms. Should we accept your Request, we will acknowledge acceptance of it by sending you an email confirmation.

Upon receipt of your Request, we will review the Request. We reserve the right to reject your offer of purchase, or cancel an order that we have previously accepted, at any time before delivery. This may be necessary for a number of reasons, , including but not limited to:

1. Petstock not being able to supply goods or services within a reasonable time or at all due to an event beyond our control;
2. an error on the Website in relation to the goods or services, for example, in relation to a description, price or image;
3. you not meeting our payment terms;
4. Petstock not being able to process or accept your payment;
5. the quantity of goods included in the order; or
6. where we reasonably consider that the goods are being purchased for the purpose of being resold (which is not permitted).

We will use our reasonable endeavours to avoid cancelling your order after acceptance wherever reasonably possible. However, in some circumstances this will not be possible and we will need to cancel your order. Where we cancel your order after acceptance we will notify you of cancellation. We will not be liable to you or any third party if we cancel your order.

You may cancel your order where we have not able to deliver your order within a reasonable time of the estimated delivery time advertised on the Website or as set out in these Terms, other than a result of any delay for which you are wholly or partly responsible such as a failure to provide the correct delivery address or to pay for the goods. Please check your order carefully before submitting it as orders may not be able to be changed or cancelled once the order has been accepted by us.

In the event of us or you cancelling your order after payment has been processed, we will refund any money paid in respect of that order.

If you end your visit to the Website or Affiliated Website with items in your Shopping Cart (that is without completing the Request, including payment), we may retain those items in your Shopping Cart for a period of time determined by us, unless you first remove them. Where you are a Member we may send you an email notification from time to time to remind you that you still have items in a Shopping Cart.

For the Petstock Rewards Program Terms and Conditions please click here.

We are committed to offering our customers convenience, service and product availability at competitive prices, whether shopping at your local store or online with us.

Product availability and pricing of some products may vary between this Website, other websites operated by us and stores. From time to time we may run 'online only' offers which may vary from store advertising or not be available elsewhere.

Prices displayed online are current at the time of issue but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice.

Where a price is compared to a higher price that higher price may not have been the price immediately before and intermediate price reductions may have occurred. Goods may have been available at the lower price for longer than they were offered at the higher price.

For deliveries within Australia, all our standard shipping is sent via Australia Post or Courier from our nationwide dispatch locations.

Your order is expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days.

^Delivery times may vary depending on location, carrier and public holidays.

20.1 - Free Standard Shipping

Free Shipping will automatically be calculated on your cart upon reaching a value of $25 or more, after all other discounts are applied.

Free shipping only applies to most major metropolitan regions.

You may be charged for shipping if your delivery address is not within a major metropolitan region or if your order exceeds a weight limit of 80kgs.

The free shipping offer may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks and cat scratchers.

If your order doesn't qualify for free standard shipping, the cost of shipping with be calculated at checkout.

Gift cards are shipped at a flat rate of $4.95 when purchased separately.

The purchase of live fish is subject to a separate set of freight terms due to the nature of the order. See the specific Live Fish Delivery T&C’s further down this page for more details

20.2 - Express Shipping
**
We use Australia Post Express. The estimated delivery time for express post orders is 1-3 business days. Shipping times may be delayed during peak periods. If your address is not within a major metropolitan region you may not qualify for express shipping.

20.3 - Authority to Leave (ATL)

This service is available with any home delivery orders. An address must first be considered accessible and safe by the courier. If it is, they will then leave it in a safe place.

When you select Authority to Leave as an option at checkout, you will authorise Petstock and our couriers to deliver your parcel at your nominated delivery address without requiring you to sign for delivery. If you choose Authority to Leave, you accept full responsibility and if you do not receive any items that have been delivered by ATL delivery, they will not be replaced or refunded unless otherwise required by law.

20.4 - Shipping Destinations

Petstock Pty Ltd ships goods to all of mainland Australia and Tasmania; however at this time we do NOT accept international orders through our website. Please contact us on 13 PETS to enquire about a special order for deliveries outside of our specified areas.

Our premium food suppliers pride themselves on the quality and palatability of their products.

We are so confident in our supplier’s offerings that we will offer a 100% money back palatability guarantee, subject to the following conditions:

• The product requested for refund must be 75% full. If the product has less than 75% of the food remaining, then the money back guarantee in no longer valid;
• Product returned must still be within date. Expired stock will not be accepted;
• Customers must provide the original sales receipt
• Customers must return product within 28 days of original purchase date
• All products purchased will be refunded at the price purchased including those purchased during promotion;
• Team Members must be provided with an explanation as to why the product is being returned; and
• The customer’s Name, Member number and contact details must be provided.

When all of the above points have been actioned, a full refund of the product purchased will be provided.

Our Palatability Guarantee is available on Meals for Mutts 2.5kg only. Excludes Meals for Mutts 20kg and 9kg bag sizes. Excludes Ziwi Peak 4kg bags.

Use of this website is restricted to those aged over 18 and those able to enter into a legally binding contract.

We will use our reasonable endeavours to ensure that the Website and our Services are correct, accurate and available. However, to the fullest extent permissible at law, we are not liable for loss or damage (including, without limitation, financial loss, damages for loss in business projects, loss of profits or other economic losses, or any indirect, special, economic or consequential loss) whether arising in contract, tort or otherwise from the use of, or inability to use, this Website, the Services or any material appearing on this Website, or from any action or decision taken as a result of using this Website, the Services or any such material, except to the extent that any such loss or damage is caused by our own negligence or wilful misconduct.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

You acknowledge that despite reasonable precautions on our part, there is a risk of unauthorised access to or alteration of your transmissions or data or of the information on your computer or this Website.

We do not accept any responsibility or liability for any losses that you may sustain as a result of any such activity.

Nothing in these Terms is intended to exclude liability for loss or damage that cannot be excluded at law or to limit your rights available at law, including under the Australian Consumer Law.

28.1 - Gift Card Redemption & Exclusions

1. Redemption

Except for the exclusions listed in paragraph 1.2 (Exclusions) below, once loaded with value your Gift Card may be redeemed for purchases at stores of the gift card brand purchased.

2. Exclusions

The following are the exclusions applicable to the redemption of your Gift Card:

all purchases made via phone, facsimile, or email;

payment of store accounts; and

Gift Cards cannot be used to purchase Gift Cards or other tender.

2. How to load value onto your Gift Card

3. In store Gift Card purchases

Present the Gift Card to our point of sale Team Member. Nominate the value you wish to be loaded on the eGift Card. A minimum of $10.00 and a maximum of $1000.00 can be loaded on each Gift Card.

2. Online Gift Card purchases

Nominate the value you wish to be loaded on the Gift Card. A minimum of $10.00 and a maximum of $1000.00 can be loaded on each Gift Card. Add the Gift Card to your cart and proceed to checkout.

3. All Gift Cards

Pay for your Gift Card value with the tender of your choice (other than a Gift Card). The transaction will be completed when the Gift Card is activated and loaded with value. There may be a delay with the Gift Card activating in the system once loaded. During this delay, the Gift Card cannot be used for purchases or transaction enquiries. Except if expressly stated by us in the case of special promotions, you will not be awarded any Petstock Dollars when you purchase a Gift Card.

3. Using your Gift Card

Making a purchase in-store with your Gift Card

Present the Gift Card to our point of sale at a store of the gift card brand purchased, with the merchandise that you wish to purchase using that Gift Card. The transaction will be completed when the balance has reduced on your Gift Card. No change will be given for any Remaining Gift Card Value. The Remaining Gift Card Value may be used in whole or part against future purchases. You agree that we can reduce the Remaining Gift Card Value by the value of all purchases of goods and services that are authorised by you.

Transactions are authorised by you via the following methods:

allowing an operator or other person to do so, at the point of sale; or
giving us detail of the Gift Card and authorising the transaction in some way approved by us.
When you authorise a transaction:

you are confirming that the transaction correctly represents the purchase price of the goods or services obtained; and
you are agreeing to pay the amount of that transaction by the reduction of the Remaining Gift Card Value.
Transactions are authorised by you via the following methods:

1. entering your gift card barcode, agreeing to the Terms and Conditions and completing the purchase.

Purchases exceeding the Remaining Gift Card Value

Your Gift Card may only be used to make purchases up to the initial Gift Card value or the Remaining Gift Card Value. If you wish to make a purchase for an amount that exceeds the Gift Card value or the Remaining Gift Card Value, you must pay the excess using another payment method.

4. Exchanging items purchased with a Gift Card

Goods that are purchased solely, or in part with a Gift Card may be exchanged or returned subject to Petstock's exchange and returns policy.

5. Issues with goods or services purchased with a Gift Card

If you have an issue with any goods or services that you purchased with a Gift Card you should contact the store where the purchase was made or customerservice@petstock.com.au.

6. No cash advances

Gift Cards are not legal tender, account cards, credit or debit cards or securities. You cannot obtain any cash advance with your Gift Card, redeem your Gift Card for cash or receive any portion of the Remaining Gift Card Value in cash.

7. Checking your Gift Card balance and transaction history

You will not be sent statements of transactions on a Gift Card. You can check your Gift Card balance at any time in-store, or by calling 13 PETS.

8. Can I exchange my Gift Card?

You cannot exchange your Gift Card for a different denomination or type of Gift Card or for another tender, cash or discount.

9. Can I purchase a gift card using a gift card?

Gift Cards cannot be used to purchase another gift card.

10. Destruction of Gift Card with no value

All Gift Cards remain the property of Petstock. If the Remaining Gift Card Value is zero your Gift Card cannot be reloaded. Our point of sale operator may destroy your expended Gift Card or you must destroy it by cutting it in half diagonally.

4. Expiry, cancellation and re-issue of Gift Card

Expiry of Gift Cards

As of April 2018 Petstock Gift Cards are not subject to an expiry period and remain valid for use until the balance of the card has been expended. Gift Cards purchased prior to April 2018 remain subject to the 12 month expiry period set upon the original issue of the gift card.

Cancellation and voiding of Gift Cards

Gift Cards cannot be cancelled once they are issued except if voided by Petstock, or if their value is used.
We reserve the right to void any Gift Card that appears to have been defaced, mutilated, altered or tampered with in any way and Petstock may subject Gift Cards to a verification process.
We reserve the right to cancel any Gift Card, or to cancel or suspend the Gift Card program, for any reason at any time without notice. This may be necessary in certain circumstances such as in the case of a change in laws, where we have supply issues or technical issues. In such instances (except those set out in paragraph 2 above) we will elect to provide a refund or a replacement Gift Card.
We reserve the right to correct the balance of your Gift Card if we believe that a clerical or accounting error has occurred.
Re-issue of faulty or damaged Gift Cards

A re-issue of faulty or damaged Gift Cards is not available unless the fault or damage to the Gift Card is proven to be a result of the production process or otherwise due to the fault of us or our agents or contractors

5. Lost or stolen Gift Cards

Treat your Gift Card like cash. Lost or stolen Gift Cards will not be replaced or refunded. The bearer of the Gift Card will be taken to be the owner of the Gift Card.

6. Your Gift Card, your responsibility

You are responsible for the use and safety of your Gift Card. You are liable for all transactions on your Gift Card, except to the extent to which there has been fraud or negligence by us.

8. Privacy and confidentiality

Our Privacy and Security Notice explains how we handle the personal information that we may collect from you with respect to Gift Cards. A copy of the Petstock Pty Ltd Privacy Policy is available at www.petstock.com.au. It is important that you read and understand both the Privacy and Security Notice and the Privacy Policy.

9. Errors and complaints

If you have reason to believe that an error has occurred in relation to your Gift Card, you should call 13 PETS.

10. Limitation of liability

You have certain rights under the Australian or New Zealand consumer law which cannot be excluded and are not affected by these terms and conditions (including the Australian Consumer Law).

Where any applicable legislation (including the Australian Consumer Law) imposes or creates any term, condition, guarantee or warranty in the Terms or in relation to an order and Petstock’s liability for breach of such terms cannot be lawfully excluded but can be limited, the liability of Petstock will be limited. If the breach relates to a good purchased, Petstock may choose to replace the goods or supply the equivalent goods, repair the goods, pay the cost of replacing the goods or of acquiring equivalent goods or payment of the repair costs for the goods. If the breach relates to services provided, Petstock may choose to supply the services again or pay the cost of having the service supplied again.

At Petstock, we're confident that the fish leaving our facility are happy and healthy, however, in the unlikely event that your live fish experience is less than desired, or, you experience a problem, we will guarantee your new fish for 7 days from purchase if the environment that the fish has been placed into is suitable and appropriate. All we ask is that you contact your local Petstock store from where you purchased your fish from, bring in a sample of your aquarium water in a clean container, at least 150ml, to ensure the environment is suitable and safe and your membership card or receipt for proof of purchase.

Once we have tested your water, we will provide you details of the result and help to identify any areas of concern to ensure your new friend is happy and healthy.

In-store Live Fish Guarantee does not apply to live fish ordered online through petstock.com.au.

Pro Plan 369g super premium wet dog food range, Pro Plan 85g super premium wet cat food range, Eukanuba 354-374g super premium wet dog food, Holistic Select 369g super premium wet dog food range, Holistic Select 156g super premium wet cat food range, Holistic Select 85g super premium wet cat food range, Ziwi Peak 85g super premium wet cat food range, Ziwi Peak 185g super premium wet cat food range, Ziwi Peak 390g super premium wet dog food range, Canidae Grain Free 368g super premium wet dog food range, Canidae Life Stages 368g super premium wet dog food range, Hill'Stm Science Diettm 363-370g super premium wet dog food , Hill'Stm Science Diettm 354g super premium wet dog food range, Hill'Stm Science Diettm 156g super premium wet cat food range, Hill'Stm Science Diettm 79-82g super premium wet cat food, Hill'Stm Science Diettm 85g super premium wet cat food pouch range, Feline Naturals 85g super premium wet cat food range, Feline Naturals 170g super premium wet cat food range, K9 Naturals 170g super premium wet dog food range, K9 Naturals 370g super premium wet dog food range, Advance 400-410g super premium wet dog food, Royal Canin 85g super premium wet cat food range, Fancy Feast 70-85g classic & inspirations wet cat food, My Dog 85g wet dog food range, Optimum 680-700g wet dog food, Dine 85g wet cat food range, Pick N' Mix lamb bones, veggie ears, puppy clod, roo sticks, beef liver & chicken sticks, Pisces live bunched plants, Aquarium Industries live bunched plants, Pisces live crickets, Aquarium Industries live crickets, Beco catnip toy range, Beco catnip wand range , Ivory Coat 400g super premium wet dog food range, Royal Canin 85g mini & breed specific super premium wet dog food range, Royal Canin 140g super premium wet dog food range, Royal Canin 195g super premium wet dog food range, Pro Plan 85g super premium wet cat food pouch range, Royal Canin 85g mini & breed specific super premium wet dog food range, Royal Canin 140g super premium wet dog food range, Royal Canin 195g super premium wet dog food range, Eukanuba 354-374g super premium wet dog food, Petstock Tennis Balls junior, Petstock Tennis Balls medium, Petstock Tennis Balls giant,